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Due to the nature of our services and the personalized attention provided by our trained professionals, we regret that we are unable to offer refunds for services rendered. We are committed to ensuring your satisfaction, and in the event that you are not fully satisfied with your service, please do not hesitate to inform us so that we may address any concerns and make every effort to ensure your complete satisfaction.

Thank you for your understanding and cooperation in adhering to our policies. Should you have any questions or require further clarification, please feel free to contact us. We look forward to serving you at Refined Skin Club.

We strive to maintain punctuality and ensure that all clients receive their full scheduled appointment time. If you anticipate arriving late for your appointment, please notify us as soon as possible. However, please be advised that arriving late may result in a shortened appointment time to accommodate our next scheduled client.

We understand that circumstances may arise that require you to cancel or reschedule your appointment. We kindly ask that you provide us with at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us the opportunity to offer the appointment slot to another client.